Question 1

What information do new users provide during registration?

Accepted Answer

When you register on salam, we ask for your email address, a username (3–20 characters, letters and numbers only), a password (minimum 8 characters, uppercase and lowercase), your full name, date of birth, mobile number (including country code), and your residential address. We use this information to verify your identity, process deposits and withdrawals, and comply with local regulations. After registration, you must submit identity verification documents (national ID or passport) as part of our KYC process. This typically completes within one business day. Your account remains active during

Question 2

Which documents does KYC verification require?

Accepted Answer

We require one government-issued photo ID: a national identity card (KTP), passport, or driver's license. The document must be current (not expired) and clearly show your full name, date of birth, and photo. You upload a clear image of the front and back of your ID via our account portal. Our verification team reviews your submission within one business day. If the image is unclear or the name does not match your registration details, we will request a resubmission. Once approved, your account is fully verified and you can withdraw without additional holds. Users in Jakarta, Surabaya, Bandung,

Question 3

How does a DANA, OVO, or GoPay deposit work on salam?

Accepted Answer

Deposits via DANA, OVO, or GoPay are instant. From your salam account, select "Deposit," choose your e-wallet method, enter the amount, and confirm. You are redirected to the e-wallet app or web portal to authorize the payment. Once you approve the transaction in your e-wallet, the funds appear in your salam balance immediately — no additional steps or waiting. We do not charge a deposit fee. If a deposit fails, we automatically retry within five minutes. If it fails again, the funds are returned to your e-wallet within one to two hours. Contact our support team if you do not see a refund afte

Question 4

Does salam support BCA, Mandiri, BRI, or BNI transfers?

Accepted Answer

Yes, we support bank transfers from BCA, Mandiri, BRI, and BNI. To deposit via bank transfer, select "Bank Transfer" in your salam account, choose your bank, and we provide you with our receiving account details and a unique reference number. Transfer the amount from your bank account using that reference number. Bank transfers typically complete within two hours during banking hours (Monday–Friday, 8 AM–4 PM Jakarta time). Transfers submitted outside banking hours are processed the next business day. We do not charge a deposit fee, but your bank may charge a transfer fee. Once the transfer ar

Question 5

What is the difference between live-dealer tables and slots?

Accepted Answer

Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use random number generation (RNG) — each spin is independent and determined by our RNG algorithm. You spin, the result is instant, and payouts are automatic. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) involve real dealers and real-time interaction. You see the dealer on video, place your bet, and the dealer executes the action (deals cards, spins the wheel). Outcomes depend on dealer actions and game mechanics, not on RNG. Both game types are available on salam, and your account balance works a

Question 6

What are free bets and free spins, and where do they appear?

Accepted Answer

Free bets and free spins are promotional credits we may offer to new or existing account holders. Free spins are pre-loaded into specific slot games and can only be used on those games. Free bets are credits you can use on sportsbook markets or live-dealer tables. Both types are separate from your cash balance and may have restricted withdrawal terms — you typically must use them within a set time window (e.g., 7 days) or they expire. Bonus terms are displayed when you claim the offer. We do not guarantee bonus availability — offers may change or be withdrawn at our discretion. If you claim a

Question 7

How does salam handle account data?

Accepted Answer

We collect personal data (name, ID number, address, email, payment details) for account verification, payment processing, and compliance purposes. Your data is encrypted using industry-standard TLS protocols and stored securely on our servers. We do not sell your data to third parties. We comply with regional data-protection standards and retain your information according to legal requirements. You can request a copy of your data or request deletion by contacting our support team. We will provide your data within ten business days or delete it within thirty days, subject to legal retention obl

Question 8

When is live chat available?

Accepted Answer

Our live chat support team is available 9 AM to 6 PM Jakarta time, Monday through Friday. We respond to urgent inquiries (account lockout, payment failure, suspected fraud) within five to fifteen minutes during these hours. Non-urgent questions receive a response within one to two hours. Outside business hours, you can submit a support ticket via email and our team will prioritize it for next-business-day response. During major events (Liga 1 season, Piala AFF tournaments, Idul Fitri, Idul Adha, Imlek, Nyepi), we may adjust support staffing to match peak activity. We support English and Indone

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