salam Platform Privacy Notice
This page describes what we collect when you use salam and how we keep that data protected. We collect personal information to verify your identity, process payments, and deliver our service. Our data handling follows regional standards and applies to all account holders on salam, regardless of location.
We take data security seriously. Your account details, payment information, and gameplay history are encrypted and stored on secure servers. We do not sell your data to third parties. We share information only with payment processors, compliance partners, and support systems necessary to operate salam. This notice explains our practices in plain language so you understand what happens to your information.
Our services are available only where local law permits. Your use of salam means you accept this privacy notice. If you have questions about how we handle your data, contact our support team during business hours (9 AM to 6 PM Jakarta time, Monday through Friday).
What Data We Collect on salam
We collect information in three categories: account data, payment data, and gameplay data. Account data includes your email, name, date of birth, national ID number, and address. We require this for KYC (Know Your Customer) verification and account recovery. Payment data includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction history. We do not store full credit card numbers — payment processors handle that encryption.
Gameplay data includes your session history, bet amounts, game titles played, and account balance. We collect this to detect fraud, settle disputes, and comply with regional gaming regulations. We also collect technical data: your IP address, device type, browser version, and login timestamps. This helps us identify unauthorised access and improve salam's performance.
How We Use Your Data on salam
We use account data to verify your identity and unlock deposit access. We use payment data to process deposits and withdrawals. We use gameplay data to settle bets, detect fraud, and respond to disputes. We use technical data to maintain salam's security and troubleshoot technical issues.
We do not use your data for marketing without your consent. We do not sell your email to third parties. We do not share your gameplay history with external companies. We may share anonymised, aggregated data (e.g., "salam has many thousands of active accounts") with partners to improve our service, but this data cannot identify you personally.
Third-Party Processors and Data Sharing on salam
We work with payment processors to handle deposits and withdrawals. These processors see your payment method and transaction amount but not your full account history. We work with compliance partners to verify your identity and detect fraud. These partners see your ID documents and address but not your gameplay data. We work with hosting providers to store salam's servers — your data may sit on servers outside Indonesia, but it remains encrypted and protected.
We may disclose your data if required by law or court order. We may also disclose data if we detect fraud or abuse on your account. In these cases, we notify you unless legal restrictions prevent notification. We do not share data with law enforcement without a valid legal request.
Your data rights on salam
- You can request a copy of your personal data held by salam
- You can request correction of inaccurate data
- You can request deletion of your data (subject to legal retention requirements)
- You can object to specific data uses (e.g., marketing)
- You can contact our support team to exercise these rights
Cookies and Tracking on salam
We use cookies to keep you logged in and remember your preferences. These are essential cookies — without them, salam cannot function. We do not use tracking cookies to follow your behaviour across other websites. We do not use cookies to build advertising profiles.
You can disable cookies in your browser settings, but this will log you out of salam and prevent normal use. We do not use third-party analytics that track you across the internet. We use basic server logs to monitor salam's performance and detect technical issues.
Data Retention and Deletion on salam
We retain your account data for as long as your account is active. If you close your account, we retain data for seven years to comply with regional gaming regulations and tax requirements. After seven years, we delete your personal data unless legal obligations require longer retention.
We retain payment transaction data for five years for audit and dispute-resolution purposes. We retain gameplay data for two years unless a dispute is pending. If you request account deletion, we anonymise your data immediately but retain transaction records for the required retention period.
We protect your data with encryption, secure servers, and strict access controls — your privacy is a core commitment on salam.
Your Rights and Contact Information
You have the right to access, correct, and delete your personal data on salam. You have the right to object to specific data uses. You have the right to data portability — we can provide your data in a standard format so you can transfer it to another service. To exercise these rights, contact our support team via live chat or email during business hours (9 AM to 6 PM Jakarta time, Monday through Friday).
If you believe we have mishandled your data, you can file a complaint with our support team. We will investigate and respond within ten business days. If you are unsatisfied with our response, you may escalate to regional data-protection authorities in your jurisdiction.
We update this privacy notice periodically to reflect changes in our practices or legal requirements. We notify you of material changes via email or by posting a notice on salam. Your continued use of salam after changes means you accept the updated notice.
Our support team is available 9 AM to 6 PM Jakarta time, Monday through Friday. For urgent data-protection questions, contact us via live chat. For general inquiries, email our support address. We respond to data-protection requests within five business days during office hours.