salam Terms of Use

These terms set out the conditions under which we operate salam and the obligations you accept when you open an account with us. Our service is available only where local law permits. By registering on salam, you confirm that you are of legal age in your jurisdiction, that you have read and understood these terms, and that you accept our policies on account management, deposits, withdrawals, and dispute resolution.

We at salam provide slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook markets covering Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports. Our terms cover account opening, KYC verification, payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and our dispute-resolution process.

These terms are subject to change at our discretion. We will notify you of material changes via email or in-app notification. Continued use of salam after notification constitutes acceptance of the updated terms.

Account Opening and Eligibility on salam

To open an account on salam, you must be of legal age in your jurisdiction and not a resident of a territory where our service is prohibited. We require email verification, basic identity data, and KYC document submission (national ID or passport). You are responsible for providing accurate information. If we discover false or misleading details, we reserve the right to suspend or close your account without refund.

Your account is personal and non-transferable. You may not share your login credentials or allow others to use your account. We monitor for suspicious activity — if we detect multiple accounts from the same person or shared device, we may freeze all associated accounts pending investigation. Account recovery requests require identity verification and typically complete within one to two hours during business hours (9 AM to 6 PM Jakarta time, Monday through Friday).

Deposits and Withdrawals on salam

We accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) process instantly. Bank transfers complete within two hours during banking hours. We do not charge deposit or withdrawal fees. If a deposit fails, we automatically retry within five minutes. If it fails again, contact our support team for manual investigation.

Withdrawals process to your original deposit method. We do not allow withdrawal to a different payment method or third-party account. Withdrawal requests submitted during business hours typically complete within the same day. Requests submitted outside business hours are processed the next business day. Large withdrawals may enter additional compliance review, which can add two to four hours beyond standard settlement time.

Game Rules and Mechanics on salam

All slot games on salam use random number generation (RNG). Each spin is independent — previous results do not influence future outcomes. Paytables display all winning combinations and payouts. Live-dealer games involve real dealers and real-time interaction; outcomes are determined by dealer actions and game mechanics, not by salam. Sportsbook markets follow official league schedules and real-time match data.

We run daily and weekly slot tournaments where players earn leaderboard points. Tournaments are scheduled events, not guaranteed-win opportunities. Tournament rules are displayed before entry. We reserve the right to cancel or postpone tournaments due to technical issues or unforeseen circumstances. If a tournament is cancelled, entry fees are refunded to your account balance.

Bonus Terms and Conditions on salam

We may offer welcome bonuses, reload bonuses, or tournament prizes. All bonus terms are displayed at the time of offer. Bonuses are subject to wagering requirements, time limits, and maximum-cashout restrictions. We do not guarantee bonus availability — offers may change or be withdrawn at our discretion. Bonus funds are separate from cash balance and may have restricted withdrawal terms.

If you claim a bonus, you accept the associated terms. Bonus abuse (rapid deposit and withdrawal cycles, collusion with other players, or use of automated tools) may result in account suspension and forfeiture of bonus funds. We reserve the right to investigate suspicious bonus claims and deny payouts if we detect fraud.

Jurisdiction and Service Availability on salam

We do not offer our services in jurisdictions where online wagering is prohibited. Account holders are responsible for verifying that access and use comply with their own jurisdiction's law. We enforce this through registration controls and payment-method verification. If we determine that you are accessing salam from a restricted territory, we may suspend or close your account.

Our service operates in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. During regional events (Liga 1 season, Piala AFF tournaments, Idul Fitri, Idul Adha, Imlek, Nyepi), we may adjust support staffing and payment-processing windows. We will notify you of any service changes via email or in-app notification.

Our terms on salam are designed to protect both account holders and our platform — clear rules, transparent policies, and fair dispute resolution.

Dispute Resolution and Complaints on salam

If you have a complaint about your account, a payment issue, or a game outcome, contact our support team via live chat or email. We respond to urgent issues within five to fifteen minutes during business hours. Non-urgent complaints receive a response within one to two hours. We investigate all complaints and provide a written resolution within three business days.

If you are not satisfied with our resolution, you may escalate your complaint to our compliance team. Escalations are reviewed within five business days. We maintain a complaint log and use feedback to improve our service. We do not accept complaints submitted more than thirty days after the incident occurred.

Limitation of Liability and Indemnification on salam

We are not liable for indirect, incidental, or consequential damages arising from your use of salam. Our total liability for any claim is limited to the amount you have deposited in your account. We are not responsible for third-party payment-provider failures, internet outages, or device malfunctions that prevent access to salam.

You agree to indemnify and hold salam harmless from any claims, damages, or costs arising from your violation of these terms, your use of salam, or your infringement of third-party rights. This includes legal fees and settlement costs.

Our Policy on Data Protection and Account Security

We collect personal data (name, ID number, address, email, payment details) for account verification, payment processing, and compliance purposes. Your data is encrypted and stored securely. We do not sell your data to third parties. We comply with regional data-protection standards and retain your information according to legal requirements.

You are responsible for maintaining the confidentiality of your password. If you suspect unauthorised access, contact our support team immediately. We can freeze your account and review transaction history. We are not liable for unauthorised access if you have shared your credentials or failed to secure your account.

We use cookies and tracking technologies to improve your experience on salam. You can disable cookies in your browser settings, but this may limit functionality. We do not track your activity outside salam.

Termination and Account Closure on salam

We reserve the right to suspend or close your account if you violate these terms, engage in fraudulent activity, or use salam from a restricted jurisdiction. Account closure is effective immediately. Any remaining balance is refunded to your original deposit method within five business days.

You may request account closure at any time by contacting our support team. We will process your request within one business day. Any remaining balance is refunded to your original deposit method. Once closed, your account cannot be reopened — you must register a new account if you wish to use salam again.

Changes to These Terms on salam

We may update these terms at any time. Material changes are communicated via email or in-app notification at least seven days before taking effect. Continued use of salam after notification constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and request a refund of your remaining balance.

Contact salam

For questions about these terms or our policies, contact our support team via live chat (9 AM to 6 PM Jakarta time, Monday through Friday) or email. We respond to urgent inquiries within five to fifteen minutes during business hours and to non-urgent inquiries within one to two hours. Outside business hours, automated systems log your request and our team prioritises it for next-business-day response.